Tips from my Own point of view

What is the best advise that I can give you? Probably the best advise that I can share to you is just be yourself. For those people who are having second thoughts in applying in a call center, take my best advise. Because based on my experiences through the countless interviews that I've encountered in applying in a call center, the fluency is not the primary concern of the interviewers, may it be a one-on-one or a panel interview. Eventhough you have watched all the tutorials in answering job interviews in the Internet or read and memorized all the books regarding what to expect in a job interview, still if you're already there in the actual situation, there's a big tendency that you will go blank. But if you know what you're talking about, and you can answer them straight from the heart and experience, believe me, you can talk endlessly and without inhibitions.  They go for those applicants who can deliver, who can express themselves articulately. They can sense if what you're saying is scripted or it came from the heart


I remember this one time during one of the many job interviews I've done, the usual, the panel was reading my resume' and I guess they are thinking of what to ask. Since I don't have any call center experience yet, like those who went ahead of me in that interview, they asked me what my favorite movie was instead. So, I was surprised by that question because I was not expecting it. I was wondering why that kind of question. I was hoping for the what do you expect in this job type of question or what would you do if the customer is irate, and the like type of questions. Because that was what I read and watched in the Internet and books, and I kinda memorized the answers to those questions. In short, I'm supposed to be ready, if and only if they asked me those type of questions. But they caught me off guard. I was shocked by their question, I didn't expect it, to tell you frankly. So, I went blank. My nervousness got the better part of me. I stutter and couldn't even form a simple sentence in my mind. There goes my first  job interview...poof.

That went on for a couple of job interviews. So, when this another opportunity came, I knew that I shouldn't let this pass. I prepared real hard, but not in the sense of reading and watching tutorials again, it helped me in a way, but I just couldn't rely on that for my future, if I want to have a career in a call center. I prepared in a way that I slept well the night before, have my mind relaxed, be confident, and pray. Now, the day comes. I walked in the room of my interview confidently, eventhough inside I feel like a Jell-O. And here comes the infamous question again, "what is your favorite movie?", and I'm still wondering why they kept on asking that question. Fortunately, I love talking about my favorite movie which is "Lord of the Rings". So, I started talking, although I know that my grammar and my choice of words are not that perfect, but since I know and I'm confident about what I'm talking about,  surprisingly, I talk nonstop and can even enumerate and describe each characters in every sequel. I didn't even stutter.

And only then that I realized why they asked those kind of questions, especially if you don't have call center experience yet. They asked those kind of questions to test your articulacy, confidence, knowledge on something that interest you. Because from that, they can attest that you will do good on the job, because you wouldn't apply if you don't have the fervency for the job.

So for those of you out there who wants to work in a call center, just go and be yourself. Prepare for the interview. Prepare in a way that you relax yourself, sleep well the night before. Don't memorize anything, just have some keywords on your mind. Be polite, punctual, listen attentively, and answer what's being asked direct to the point. There's no need to beat around the bushes, because how long can you manage the call is one of the important metrics in a call center. The soonest we can resolve the customer's issue, the better. Practice speaking out loud. At this point, you don't need to worry yet about your product, because that can be taught during the training.

Thank you again for following me in this journey hoping that eventhough I did’nt have the right to teach you but I’m hoping that by this,I’ll be helping you to develop right attitude and prepare  you, to be able to pass your first callcenter job. I will keep you posted. I’ll give you more personal experiences working at the BPO industry. I will do my best with the help of my Creator I will supply more guidelines for you to help you reaching your dreams. To God Be the Glory as always.

If you find this blog worth sharing, I will appreciate and will inspired me more to continue my blog. Thank you again keep praying always…