It all started as a
necessity. Being a family man, I know to myself that earning only a minimum
wage is not sufficient for my family needs. I know that all expenses will be
shouldedr by me. My wife will not able to go to work because we already have a
2-year old little prince and expecting another one. At that time, I decided to
gamble my fate to this job. Many years back, I knew that I'm not suited for the
position that I am in right now. Knowing myself, I have no interest in learning
the English language. I only know elementary english, the basics. I'm not
really confident in speaking English that's why I have no guts in applying in a
call center.
I tried applying in some call center near my place, like Convergys
here along Commonwealth, IBM in Technohub, and Manulife. But all of them
required speaking fluent english and technical analysis. Don't get me wrong, I
can pass easily on the technical aspepct, but the speaking part really hinders
me from the job. And I know that that's the very skill needed in order to pass
the interviews.
I have all the skill in terms
of being an I.T.. I have a strong foundation in regards to computer hardware
and networking peripherals. I already worked as a deskside engineer for
Phildata, and I was asssigned to one of their client which is also one of the
successful BPO industries here in the Philippines. I assisted 24/7 Contact
Center, and worked for them for 9 months as a backoffice I.T. My main work
description is to maintain all of their computers and network devices that 24/7
purchased from my main company. I could say that it had been a good experience
for me working with them because it showed me a lot on how to work as a
technical support over the phone, listening to their agents trying to resolve
customer problems over the phone, and the likes. In short, I had a good view of
what a call center agent is all about. I mean, I know that I can help the
client resolve their issues, if I will be that agent. I am confident that I can
assist them properly with their concerns. But then again, the conversational
part got me. The speaking fluently hindered me again.
Then I realized that I can't
go anywhere if I will not try. So after watching lots of how to's and what to
do's during an interview in the Internet, I collected all the guts that I have, I decided to try applying in a call center again as an agent. Fortunately, I passed the initial interview, the computer exam, and
the final interview. And the next thing I know, I'm on my first day of training
at West Contact Services. And at the same time, my wife is only 2 weeks away from her due date.
It was really a big blessing for my family. During the English communication
training, I was having a hard time with their training assessment. I thought I
wouldn't pass the first part of the training. But then again, with hard work,
perseverance, and prayers, I passed all the training, including the product
training. Then the real thing began. My first time ever on the floor. It was
really a big difference for me. I am now the front man, the front liner. I'm no
longer behind the scene.
I embraced my life as a call
center agent wholeheartedly, knowing that this is my bread and butter, the only
source of income for my family for more than two years now. I worked real hard, strive to do good, passed all my score cards with flying colors. And after a
year, after all the hard work, my hard work paid off. I became agent of the
month for a couple of months, and the big thing came, I was the agent of the
year. Imagine, first time in a call center became agent for a year after almost
a year of experience. I just want to share
this, not to boast, but to be an inspiration to those who want to work in a
call center. Don't let your fear overcome you. You overcome your fear with lots
of determination and perseverance, and of course, with a lot of prayers.
If you think that this blog is worth sharing, It will be very much appreciated.Always believe in yourself and believe that God will do the rest, to God be the Glory.
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